SALE ITEMS ARE NONRETURNABLE,
EXCHANGE OR STORE CREDIT ONLY
Wave Rave Snowboard Shop
3203 Main St. / P.O. Box 2479
Mammoth Lakes, CA 93546
No Sales Tax (Excludes California Residents)
Free ground shipping for all purchases over $50.00 within the continental United States. Shipping can take from 7 to 10 business days for domestic orders depending on your location. Overnight and next day shipping is also available (see shipping page for additional rates) and verbal confirmation will be needed. You are responsible for shipping cost of returned or warranty items unless we shipped you a wrong item. Any warranty issues for manufacturer defects must be accompanied with a copy of a receipt and will only be processed at the discretion of our warranty manager.
Standard Shipping rates apply for residents of Hawaii and Alaska
We do not ship outside of the United States.
We do not ship to PO Boxes.
UPS Ground shipping is 5 dollars for any orders up to 50 dollars. For any order over 50 dollars, UPS Ground shipping is free.
Please take the time to read and understand our policy so that you can understand how we use your personal information.
Wave Rave will always respect the privacy of our customers, the security of your personal information is important to us. The only information we collect is the information given when an order is placed. At no time will we sell or share that information with any other company. The information obtained from registration on-line is used to save you time in the future and to receive occasional e-mails. E-mails we send will provide you with information regarding the products you purchased as well as upcoming sales. You can opt out of e-mails at any time.
You have up to 30 days from invoice date or shipment date to return merchandise. All items must be unused and resell able. You may receive a refund, replacement or online store credit. Items purchased from our retail store in Mammoth must be returned to our retail store in Mammoth. If we shipped you an item that was wrong or damaged, we will gladly issue a call tag or refund your prepaid return shipping charge. Otherwise, all returns must be returned pre-paid. If you return your product via Fed Ex or UPS please send it to our physical address: Wave Rave Snowboard Shop, 3203 Main Street, Mammoth Lakes CA, 93546. If you return merchandise via USPS please use the following address: Wave Rave Snowboard Shop PO BOX 2479, Mammoth Lakes CA 93546-2479. Sale items can be exchanged, but there is a $10 shipping fee to ship the new item out. Before buying items please read our policies below on returns.
-All items must be unused and include the original packaging
-Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell
-If you plan to return your clothing please keep it clean
-Once clothing has been worn and/or washed it cannot be returned or exchanged.
-Shoes/boots must not be worn and must include the original
undamaged packaging (Wave Rave recommendation: try your new boots on inside on the carpet - this will help keep your new boots clean and returnable)
-If you plan to return your boots do not wear them
-Boot boxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return to Wave Rave (Keeping the manufacturer packaging in good form.)
-Once boots have been ridden in they cannot be returned or exchanged.
SNOWBOARDS AND EQUIPMENT:
-All snowboards cannot be tuned or waxed
-Once snowboard equipment has been ridden, it cannot be returned or refunded.
-Videos must be unopened and in original packaging.
3203 Main St. P.O. Box 2479
Mammoth Lakes, CA 93546